Remember when we had the fun with AT&T last year? Well, last Wednesday afternoon, J picked up the phone to find no dial-tone. I opened a ticket on the AT&T website … then thought better of that and called in as well. “No problem, it’ll be fixed by Friday at 7 p.m.!”
Thursday comes and the phone rings; Jeanette answers and it’s a wrong number. The guy calls back again, sure he’s dialed the correct number. Nope. OK, well, the so-and-so-family’s lawn mower is ready. Jeanette calls me at work. Guess what? The caller ID displays the same number the lawn mower guy was trying to reach!
So we call AT&T to update the ticket. They still claim it will all be fixed by Friday at 7 p.m.
Needless to say, that commitment comes and goes.
In the meantime, the folks that own the other number have called and Jeanette strikes up something of a friendship with the lady. Turns out they live over on the other side of the highway, which means that their copper line is connected to the same Remote Terminal as we are. As far as I can tell without going inside, that’s where our DSLAM is as well. Jeanette has their cell number and redirects folks to that and otherwise takes messages.
Turns out that the Other Number Family had their service moved from their old house in town to a newly-built house near us. The switchover date? Last Wednesday.
Saturday evening, we get back from dinner and there is an automated message on the answering machine from AT&T thanking us for our order and telling us that our new phone service is now ready. Of course, they read off the other number. More calls to AT&T.
Sunday morning, we get a call from an AT&T tech (no doubt on a a butt set down at the RT) saying that we were all back to normal. Phew!
Until I tried to use the DSL. Of course, it was non-functional. No amount of resetting would get rid of the red LED.
More phone calls to AT&T, and of course, this time, our original ticket is closed so we have to go through the DSL repair phone tree. The first time Jeanette calls, she can’t open a ticket at all. Why? The automated system claims we don’t have DSL!!
To make an increasingly longer story short, the AT&T tech (from the DSL division, not phone) came to the house today, did a bunch of needless troubleshooting at our end, then left for the RT where he reconnected whatever had been disconnected by the incompetent phone tech that started this in the first place.
At least we have phone and DSL again. We’ll hammer them for a rebate soon.